Return and Refund Policy

Last updated: June 15, 2026

Thank you for shopping at Pikuboo Care.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds, returns, and exchanges. This policy applies to products purchased through any of our available channels: directly via our Website, through WhatsApp order messages, or via redirect links to third-party e-commerce platforms such as Amazon and Flipkart.

Please note that the applicable refund and return process may differ depending on the channel through which You made Your purchase, as described in detail below.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to PIKUBOO CARE PRIVATE LIMITED, Door No.35/546 (old2/286), Padinjarechalil Building, Thrikkakara, Ernakulam, Ernakulam, Kerala, India, 682021.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Pikuboo Care, accessible from https://www.pikuboo.com/.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

By email: connect@pikuboo.com
By visiting this page on our website: https://www.pikuboo.com/contact
By phone: 9778447996
By mail: Door No.35/546 (old2/286), Padinjarechalil Building, Thrikkakara, Ernakulam, Ernakulam, Kerala, India, 682021

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that all of the following conditions are met:

The Goods were purchased within the last 14 days
The Goods are in their original packaging, unused, and undamaged
You have the original receipt or valid proof of purchase (order confirmation, payment screenshot, or invoice)

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Goods purchased at a discounted or sale price are also eligible for a refund, subject to the same return conditions listed above.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

Door No.35/546 (old2/286), Padinjarechalil Building, Thrikkakara, Ernakulam, Ernakulam, Kerala, India, 682021

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Product Exchange

You may request an exchange of a product with a new one of the same or equivalent value, subject to availability. To initiate an exchange, please contact Us within 14 days of receiving the Goods using any of the contact methods listed below.

The product being exchanged must meet the same return conditions stated above — original packaging, unused, undamaged, and accompanied by proof of purchase. Once We receive and inspect the returned item, We will dispatch the replacement product. Shipping costs for the exchange may apply depending on the situation and will be communicated to You at the time of the request.

Refunds by Purchase Channel

Direct Website Purchase

If You purchased directly through our Website, We will process Your refund within 14 days of receiving the returned Goods and confirming they meet the return conditions. The refund will be issued via the same payment method used at the time of purchase. No additional fees will be charged for the reimbursement.

Purchase via WhatsApp

If Your order was placed through a WhatsApp message, the refund process follows the same eligibility conditions but may involve additional steps and take longer to process compared to direct website purchases. This is due to the manual nature of order handling and payment verification involved in WhatsApp-based transactions.

To initiate a return or refund for a WhatsApp order, please contact Us directly via the same WhatsApp number used for the order or through the contact details below. You will be guided through the steps required, which may include sharing your payment proof, order details, and return shipment tracking information. Processing timelines will be communicated to You at that time and may extend beyond the standard 14-day period depending on verification requirements.

Purchase via E-Commerce Platforms (Amazon / Flipkart)

If You purchased a product by clicking a redirect link from our Website to a third-party e-commerce platform such as Amazon or Flipkart, the return, refund, and exchange process is governed entirely by the policies of that specific platform and the seller listed on it. Pikuboo Care is not a party to the transaction completed on a third-party platform and does not process refunds for such purchases.

Please refer to the return and refund policy of the respective platform:

For any platform-specific disputes, We recommend raising a complaint directly with the seller or the platform's customer support team.

Damaged or Defective Goods

If You receive a product that is damaged, defective, or incorrect, please contact Us within 48 hours of delivery with photographic evidence of the issue and your proof of purchase. In such cases, We will arrange a replacement or full refund at no additional cost to You, including return shipping where applicable.

Damage caused after delivery due to misuse, improper handling, or normal wear and tear is not covered under this policy.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: connect@pikuboo.com
By visiting this page on our website: https://www.pikuboo.com/contact
By phone: 9778447996
By mail: Door No.35/546 (old2/286), Padinjarechalil Building, Thrikkakara, Ernakulam, Ernakulam, Kerala, India, 682021